Recepcionista - San Salvador

Descripción de la oferta

We are looking for a professional, service-oriented, and proactive Guest Experience Specialist / Front Desk Receptionist to join our team. This position is the first point of contact for our guests and plays a key role in delivering a warm, efficient, and memorable experience from arrival to departure.
Employment Type: Full-time
Work Mode: On-site
Schedule: Rotating shifts, including daytime, nighttime, weekends, and holidays

Key Responsibilities
• Welcome guests and manage check-in and check-out processes.
• Verify reservations and provide accurate information about the hotel and its services.
• Handle guest requests, questions, and concerns in a professional and timely manner.
• Manage reservations, modifications, and cancellations through different channels.
• Process billing, payments, cash register opening/closing, and accounting-related documentation.
• Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs.
• Address complaints effectively and ensure guest satisfaction.
• Support spa customer service by scheduling and confirming appointments.
• Maintain office, spa, food and beverage, and hotel supply inventory.
• Respond to inquiries through WhatsApp, email, website, social media, and other communication channels.
• Assist with market research, tourism trends, and outreach to potential clients and companies.



Qualifications
• High school diploma required
• Studies in tourism, hotel management, business administration, or a related field preferred
• English language studies or certification required
• Certification in computer tools preferred
Experience and Skills
• At least 1 year of customer service experience, preferably in hospitality or a related field
• Familiarity with hotel management systems and basic computer tools
• Experience with booking platforms and payment systems preferred
• Proficiency in Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook
• Knowledge of invoicing and accounting documents is an advantage
Competencies
• Outstanding customer service skills
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Ability to multitask and work efficiently under pressure
• Positive attitude and high level of patience
• Teamwork, discretion, and reliability
Language Requirements
• English proficiency at 75% or higher
• Knowledge of a third language is a plus

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 25 y 49 años
• Conocimientos: Microsoft excel, Microsoft office, Microsoft outlook, Microsoft powerpoint, Microsoft word, Recepción de llamadas, Servicio al cliente, Teams, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: recepcion, receptionist, recepcionista

Hace 6 horas (actualizada)

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