Support Engineer - Bilingüe, presencial

Descripción de la oferta

Microsoft 365 Support

Provide technical assistance to users on Microsoft 365 tools such as Outlook, Word, Excel, PowerPoint, Power Automate, Forms, Teams, SharePoint, and OneDrive.
Configure and manage user accounts, security settings, and email configurations.
Troubleshoot Microsoft 365 application issues, ensuring prompt resolution.

Extensio Support

Provide support for technical issues related to Extensio.
Collaborate with developers and external support teams to resolve advanced issues.
Conduct training sessions and create user guides to help staff understand these platforms.

Office IT Support

Manage and maintain all computer systems, including desktops, laptops, printers, and peripherals in the El Salvador office.
Install and configure hardware, software, and network equipment as needed.
Ensure compliance with company IT policies and security standards.
Perform regular maintenance, backups, and updates to all systems.
Keep an up-to-date inventory of all IT equipment, including hardware, software licenses, and peripherals.
Track equipment lifecycle and coordinate replacements or upgrades as needed.
Perform technical repairs and preventive maintenance on IT equipment, including desktops, laptops, printers, and other peripherals.

Network and Connectivity

Monitor and maintain office internet connectivity, including troubleshooting network issues.
Ensure secure and efficient operation of the local network.

User Training and Documentation

Provide training and support to staff on IT systems and tools.
Develop and maintain technical documentation, including FAQs and troubleshooting guides.

Endpoint monitoring and remote management

Assist in the deployment of endpoint monitoring, remote management, patch management and device monitoring across all systems in Acceso.
Provide training to team members on using NinjaOne’s functionalities, such as remote access, monitoring, and reporting tools.
Monitor the health and performance of IT assets, including desktops, laptops, and network devices.
Generate and analyze reports to identify potential issues and optimize IT resource utilization.
Implement security policies within to enforce endpoint protection and ensure compliance with IT standards.
Regularly update the platform to incorporate new features and security patches.

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Windows, Tecnología, Administración de sistemas, Microsoft Office
• Disponibilidad de viajar: Si

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Hace 5 días (actualizada)